Privacy policy

Protection of your Personal Information

Updated: 30 June 2021

Co Reg: 2020/492601/07

 

Privacy Statement

Halogen Home is committed to protecting the privacy of everyone who shops or interacts with us on our online platforms, and this policy sets out our commitment to you on privacy.

Halogen Home abides by the Protection of Personal Information Act, No4 of 2013 (POPI)

Halogen Home may collect personal information about you online through our website www.halogenhome.co.za, in person at the Halogen International showroom and using our Halogen Home social media pages.  By providing your personal information to Halogen Home and by using our website, you are consenting to Halogen Home collecting your personal information and using it in accordance with this privacy policy.

If you have any questions about this policy, please contact us by:

• Email: hello@halogenhome.co.za
• Phone: 084 504 8741

We are responsible for the data you provide us in order to fulfil our role and responsibilities to you. However, once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

What personal information do we collect about you

DEVICE INFORMATION
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

ORDER INFORMATION
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

EMAIL MARKETING INFORMATION
When you subscribe to our email newsletter, you provide us with your name, email address and preferences, which we will use to send you relevant updates, news and product information.

“Personal Information” in this Privacy Policy refers to all the above information.

How we are collecting this data

Halogen Home collects personal information in the normal course of providing services to you. These services include:

• Processing online purchases and payments;
• Providing information in person at the Halogen International showroom;
• Registering an online Halogen Home account;
• When you contact Halogen Home customer service;
• Processing credit/ debit card purchases;
• Using Halogen Home social media;
• Entering Halogen Home competitions;
• Using of social media pages and log-in (which may be hosted by third parties);
• Processing refunds and exchanges; and
• Signing up to receive Halogen Home email marketing communication

Halogen Home may also collect personal information for recruitment and employment purposes, for trade references or other contractual arrangements.

How we use this data

 

PURPOSE	WHAT DATA IS PROCESSED	BASIS FOR PROCESSING	THIRD PARTY INVOLVEMENT
To fulfil orders placed	Name, address, email address, cell number, credit card details	Buying and selling process	Payment portal Logistics partner
Communication	Name, email address	Email and other marketing	Mailchimp - you can read more about how Mailchimp uses your personal information here
Website optimization	Cookies etc	Improving our services to you and improving website capabilities	Google - you can read more about how Google uses your Personal Information here
Powering online store	Name, email address, other contact details	Providing an ecommerce service	Shopify - you can read more about how Shopify uses your Personal Information here

 

Halogen Home does not sell or trade any personal information collected.  However, we may share some of the personal information we collect with our related corporations and service providers, contractors who help us provide services, or trading partners. We often need to share your information with companies who perform parts of our service delivery.  This may include:

• Service providers e.g. IT services, mailing services, remarketing platforms, data analysis;
• Companies assisting Halogen Home with marketing and competitions;
• Regulatory authorities;
• Professional advisors; and
• Any other third party required by law.

We may also disclose your information:

• Where we have a duty or a right to disclose in terms of law or industry codes;
• Where we believe it is necessary to protect our rights.

Where we share your information, Halogen Home will ensure that these third parties protect your privacy in accordance with POPI.

EMAIL MARKETING

With your permission, we may send you emails about our store, new products and other updates.

If you have registered to receive email marketing communications from Halogen Home we reserve the right to contact you in regards to Halogen Home. You can opt-out of receiving email marketing communications at any time. To unsubscribe, click to unsubscribe from the bottom of any of our email marketing communications.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@halogenhome.co.za

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

COOKIES

Our website uses "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising on our websites, and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.

For information on how Shopify websites use cookies, which cookies are used and how to control your cookies, please read https://www.shopify.com/legal/cookies 

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@halogenhome.co.za or by mail using the details provided below:

8 Desmond Street, Kramerville, GP, 2148, South Africa